We want our customers to be happy with their purchases, so we offer a 100% money back guarantee on any product that is not a custom order item. If you are not completely satisfied with your purchase, simply contact us within 7 calendar days of receipt for a return authorization. Once you receive the return authorization, return it to us in new condition (unused, unlit, undamaged) and we will refund the full purchase price of your item(s). No refunds will be processed on returns without a return authorization number. We do recommend sending returns with a delivery confirmation so they may be tracked. Shipping fees, however, are non-refundable and we do not pay for return shipping.

Returns sent via USPS should be sent to:

Prairie Fire Candles
P.O. Box 15
Granger, WY 82934

Returns sent via FedEx Ground, FedEx Express, UPS should be sent to:

Prairie Fire Candles
25 Spruce Street
Granger, WY 82934