I reached out to request making a return of an unopened item per their website customer service directions. Two weeks and three days later I still haven’t heard back.
Hi Aimée O’Malley,
We have received no form of contact either through email, through our chat on our website. Not even a smoke signal. We have searched both your name and email address. Electronic communication isn't always perfect. We're not certain where your message went instead of here, but we are saddened you chose to lash out instead of checking with us.
For fastest service we recommend reaching out during our normal business hours of 9 AM - 5 PM CT Monday - Friday. We're happy to answer questions at any time, but like most businesses, our staff does go home at the end of the day and on weekends.
Regards,
Bob
Pure Beef Tallow Soap Bar, (3 Pack) Grass Fed and Finished - Face, Body and Hair - Cleans, Moisturizes, Soothes, and Hydrates. Natural and Organic
Beef Tallow Balm - 2 oz - Organic Grass Fed and Finished Tallow- Made in USA - Moisturizing Skin Care
Beef Tallow Balm - 8 oz - Organic Grass Fed and Finished - Made in USA - Moisturizing Skin Care
We love this tallow! We buy unscented and it’s been great. My kids struggle with really dry skin in winter, we live in very cold and dry montana and winters are brutal on our skin. This is our go to body lotion, hand and face. My hands don't crack like they used to. Does not make face oily, i use it under makeup too.
I will add sometimes consistency is slightly(SLIGHTLY) different. But to me i love it because it proves this is not an overly commercialized and chemically made company, not every cow or fat is going to be exactly the same. 10/10 recommend!